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Sony Online Entertainment

 

Tech Support
Search the Station Knowledge Base

If you've got a question about any of our games or services, check out our Knowledge Base. Submit your question and browse through a number of possible solutions and explanations.

Chat Live with Customer Support

Welcome to the realm of Technical Support. The following links will take you to helpful information and resources to allow you a more fun gaming experience.

General Troubleshooting
Search the Knowledge Base, including Live Chat and Support Email
General Tips for Crashing or Freezing During Gameplay
Mouse troubles
Can't get it resolved? Email us.
Common EverQuest Error Codes


Connection Issues

Security alert/hack attempt
Firewall/Proxy info
Dial-up connection troubleshooting
Broadband troubleshooting
EverQuest Status Server Protocol
Router Support

Audio Troubleshooting
General audio troubleshooting
Supported sound cards
Installing sound/video drivers Win XP/2000

Video Troubleshooting
General video troubleshooting
Supported video cards
Installing video/sound drivers for Win XP/2000

Game Optimization
EQClient.ini settings - Changing Default Visual Settings in Game
Keyboard layout
Shadows of Luclin and NewUI Optimization

General Support
System Requirements
Installing the Game
Installation Troubleshooting
Troubleshooting Stuck Characters
EverQuest Patcher Help
Character Transfers

 

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EverQuest and You’re in Our World Now are registered trademarks and The Ruins of Kunark, The Scars of Velious, The Shadows of Luclin, The Planes of Power, Legacy of Ykesha, Lost Dungeons of Norrath, and Gates of Discord are trademarks of Sony Computer Entertainment America Inc. The Station, SOE and the SOE logo are trademarks of Sony Online Entertainment Inc. © 2005 Sony Computer Entertainment America Inc.; portions copyright 2004 Sony Online Entertainment Inc. All other trademarks are properties of their respective owners. All rights reserved.