You may cancel your subscription by going into the EverQuest game client, click on "Account", then click "Cancel Account". All subscription cancellation requests become effective at the end of your current subscription cycle (i.e. at the end of your 3-Month subscription). You will still have access to EverQuest until your current subscription expires.

***NOTE: If you cancel within the free month, you will not be billed for your subscription and your EverQuest subscription will remain active until the end of the free month.

Our policy is that we do not give refunds for subscription you have already purchased after your free month is over.

If you cannot cancel your EverQuest subscription online or you are having problems canceling your account, you can contact The Station Customer Service team at (858) 537-0898. Customer Service Representatives are available weekdays from 8:30 AM to 5:30 PM PST (11:30 AM to 8:30 PM EST), except holidays.

If you are not in the USA, or can not call, email accounts@station.sony.com with the following pieces of information:

EverQuest Station Name
Account Key(s)
Billing Address
Birthdate
Zip Code

If you are still having problems after visiting this support section, you can contact our Technical Support Department via email using our online form.